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Mark Kindred (BSc hons MBCS)

Managing Director
Mark is our director and advanced support engineer with considerable experience in all aspects of IT support, from 3rd party hands on help desk support to project managing major IT strategies.
 
Prior to Netcom, Mark worked for the Sheffield NHS Trust and developed a new IT system continuity and disaster recovery strategy encompassing the entire Sheffield Hallamshire and Northern General Hospitals IT systems.
 
"Not only do we provide great IT support but we forge a bond with our clients which is the part of the job I enjoy the most, it gives me a sense of accomplishment to know that we're helping push other businesses forward as well as our own"
 

Suzanne Evans

Helpdesk Co-Ordinator
Sue is the woman on the front line, responsible for ensuring that the helpdesk is running smoothly and that all the on call engineers are coordinated effectively. Sue's previous role as IT and comms operator inn the RAF equipped her with the skills needed to ensure that our clients receive 'A' grade service which is both prompt and reliable at all times.
 
"The helpdesk is a dynamic environment, from day to day we don't know what challenges we are going to come against. I love a challenge and the feeling of achievement when we fix an issue and the customer is happy".

 

 

Russell Xiao Hua Yuan (MCSE, MCT, CCNP, CCDP)

Advanced Support
The advanced support team is headed by our IT Guru, Russell Yuan. Russell has gained experience as a Systems Engineer, Network Engineer, IT manager and Account Manager in blue chip companies in both China and USA and uses his skills to ensure that our more complex services and issues are taken care of both quickly and professionally.
 
"This is the perfect job to put my skills to the test. We have such a variety of clients of all shapes and sizes in different industries, all with different needs.  One day its Exchange server the next could be setting up a multi site broadband connection.. Great"

 

 

About Netcom

Netcom specialise in IT managed support services and this comprehensive approach means we handle everything from the supply and support of PCs and servers to broadband and multisite branch office connectivity, telephone systems, hosted email and much more. Whatever your business, whatever your needs, Netcom takes the headache out of IT.