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Mark Kindred (BSc hons MBCS)

Managing Director
Mark is our director and advanced support engineer with considerable experience in all aspects of IT support, from 3rd party hands on help desk support to project managing major IT strategies.
 
Prior to Netcom, Mark worked for the Sheffield NHS Trust and developed a new IT system continuity and disaster recovery strategy encompassing the entire Sheffield Hallamshire and Northern General Hospitals IT systems.
 
"Not only do we provide great IT support but we forge a bond with our clients which is the part of the job I enjoy the most, it gives me a sense of accomplishment to know that we're helping push other businesses forward as well as our own. We've got a great team here at Netcom who all have a positive attitude to support and our clients, this reflects in the type of support we offer which is freindly, helpful and professional at all times."
 
 
Tel: 0871 230 0417
 

Simon Rose-Ward (CCNA, MCSE - in prog)

Advanced Technical Support
Over 6 years IT experience and prior experience in an IT law enviroment has equipped Simon with a backround in Law IT support which is invaluable.  Working in our team of support engineers, Simon brings skills in security, law practice support, legal infastructure and support provisioning to the table. His 'can do' attitude and insistance on following all jobs through to an end resolution ensures that our customers continue to recieve the best service at all times.
 
"It's great working within a multi skilled team. It means that i'm able to help my clients even if i need to call on one of the other engineers skill set to compliment my knowledge".
 
 
Tel: 0871 230 0417 
 

Russell Xiao Hua Yuan (MCSE, MCT, CCNP, CCDP)

Advanced Server Maintenance
The advanced server maintenance team is headed by our IT Guru, Russell Yuan. Russell has gained experience as a Systems Engineer, Network Engineer, IT manager and Account Manager in blue chip companies in both China and USA and uses his skills to ensure that our more complex services and issues are taken care of both quickly and professionally.
 
"This is the perfect job to put my skills to the test. We have such a variety of clients of all shapes and sizes in different industries, all with different needs.  One day its Exchange server the next could be setting up a multi site broadband connection.. Great"
 
 
Tel: 0871 230 0417

 

 

Robert Tewson

Helpdesk Co-Ordinator
Rob is one of the guy's on the front line, responsible for ensuring that the helpdesk is running smoothly and that all the on call engineers are coordinated effectively. His previous experience at QA Equipped him with the skills needed to ensure that our clients receive the very best service which is both prompt and reliable at all times.
 
“I enjoy working at Netcom because we have a great team sprit that I have never experienced at any other workplace which means that even if I cannot solve a problem by myself I can always draw on the knowledge of other members of the team with confidence that the customers problem will be solved quickly and effectively, it also means that I am constantly learning new things and expanding my knowledge allowing me to increase the levels of support I am able to give our customers.“
 
 
Tel: 0871 230 0417
 

Adam Smith

Helpdesk Engineer
The newest member of our 1st line helpdesk team, Adam is building on the IT skills learned through higher education to ensure that our clients recieve support over and above expectations. Adam is a friendly and outgoing character who adds a human element to the professional IT support offered by Netcom.
 
"I really enjoy working at Netcom. The great relationship I have with the team makes dealing with problems that arise that much easier. My IT skills improve on a daily basis both through the inhouse training and the outside courses Netcom supports me through. Working at netcom gives me personal satisfaction through the help and assistance that I am able to give to customers.
 
When i'm away from Netcom i'm a sport orientated individual, spending the vast majority of my free time playing football for my local team or training in the gym.'
 
 
Tel: 0871 230 0417
 

Samantha Baker

Back Office and Accounts Department
The glue that keeps all of us together is provided by Sam who runs our back office.  Maintaining relationships with suppliers, getting the best prices for equipment and services along with ensuring our accounts are accurate in a busy company like Netcom takes a special person. We're lucky to have Samantha... and if you get chance, try one of her cakes, Mmmmarvelous!
 
"Every day is different when working for a company like Netcom.  Netcom's ethos is to provide great customer support and service which means that when we dont have the in house skills to do this we need to use quality outsourced suppliers. Its my job to ensure that service supply is handled efficiently and their service levels are in keeping with Netcom's high standards.  Also to ensure that our clients are getting the best possible price for the services and products they buy from us."
 
 
Tel: 0871 230 0417
 

Suzanne Evans

Ex Helpdesk Engineer and now fulltime mum
We'd like to wish Sue all the happines in the world. Good luck in your new career as a full time mum.
 

About Netcom

Netcom specialise in IT managed support services and this comprehensive approach means we handle everything from the supply and support of PCs and servers to broadband and multisite branch office connectivity, telephone systems, hosted email and much more. Whatever your business, whatever your needs, Netcom takes the headache out of IT.