Recruitment
Through our blend of training, recruitment and investment we ensure that our people have all the skills needed to serve our business client base. We believe that a good business should only employ good people which is exactly What we do.
Current Vacancies
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Business Development Manager / Sales Agent
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Type:
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Permanent
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Salary:
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Comission based self employed
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Industry:
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IT / Sales
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Location:
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Sheffield, South Yorkshire
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Your role as a sales agent will be to contact prospective new clients and introduce them to our range of business IT and telecoms services. This role would suit someone with an honest approach who has experience in IT sales and who loves the challenge of forging new relationships and generating new sales and opportunities within a range of business sectors. Please upload your CV or contact jobs@netcom.uk.net.
2nd Line Support / Field Engineer.
Type:
Permanent
Salary:
£22K / £24K ++
Industry:
IT / Technical
Location:
Sheffield, South Yorkshire
Purpose of job
Will be responsible for the day to day support and maintenance of all clients networks, servers and PC’s over and above the PC support provided by the 1st line engineers. Will also be responsible for the full development cycle of clients and company projects where needed.
Main Duties
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Dealing with escalated support jobs both onsite and by use of remote desktop tools
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Support, installation and maintenance of servers, sever OS and server based services (including but not limited to AD inc group policies, sec policies etc, DHCP, DNS)
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Support, installation and maintenance of networking kit, setup and support of VPN’s and multisite connectivity
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Specifying and ordering parts as necessary
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Support of our co-located servers, hosting support and ongoing development of web systems
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Remote backup setup and support
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Onsite workstation and peripherals installation
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Problem solving issues over and above that dealt with by 1st line within the restrictions of SLA’s
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Attending site appointments made by 1st line and also managing own appointments and diary
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Taking on and suggesting projects (VoIP, company web presence, service marketing…)
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providing training and assistance to users on systems
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Filing of correspondence, record keeping etc, reporting to management
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Creating and modifying user, technical and company documentation.
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To learn new technologies where needed in order to fulfil our clients requirements.
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Supporting and performing other roles within the organisation deemed necessary
Candidate MUST have the following experience:
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Working in a small IT support environment servicing different industry models at a 2nd/3rd line level.
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Experience with Plesk hosting platform, Windows 2003 / 2008 domain environments, DNS, DHCP, AD, Exchange, CISCO managed routers, switches and networking equipment.
Candidate MUST hold at least the following qualifications:
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Certificate of Microsoft Certified Systems Engineer (MCSE)
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Certificate of Microsoft Certified Trainer (MCT)
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Certificate of Cisco Certified Network Professional (CCNP)
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Certificate of Cisco Certified Design Professional (CCDP)
Reporting to
The successful candidate will report to and will work closely with Mark Kindred, Director.
Salary and Benefits
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Salary is £22k - £24k per annum dependant on experience
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Company mobile phone
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Company laptop
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Pool Vehicle
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Discount computers, parts and services
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Discount broadband provision
Opportunities
This is an excellent opportunity for someone to join a small IT business and be involved with its development and growth. The successful candidate will be a combination of project manager, systems analyst and field engineer responsible for the installation, care and upkeep of technologically diverse networks. Drive and enthusiasm will be needed to spot potential business opportunities and places where the working practices of our clients businesses can be improved through the use of IT. Knowledge of the development lifecycle will be used to suggest, plan, implement and support suggested systems.
If you’re driven, flexible and enjoy working in a busy IT environment, think you fit the bill, can provide excellent references and would like to join an established, small yet expanding IT Support Company please send your CV and cover to jobs@netcom.uk.net.
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IT Support Administrator / helpdesk operative - This position has now been filled.
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Type:
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Permanent
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Salary:
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This position has now been filled.
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Industry:
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IT / Helpdesk
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Location:
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Sheffield, South Yorkshire
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Netcom Technologies requires an IT Support Administrator / helpdesk operative with a strong IT background and a keen interest in technologies and computers to provide technical support to Netcom’s client base of SME’s. Also to perform general IT administration to the director, helpdesk and 2nd line.
You will have the following experience and technical skills:
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Previous customer service experience is essential
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Good understanding of Windows Server, DHCP, DNS, AD etc and workstation operating systems inc Win XP, Vista, 7
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Good understanding of Microsoft Office and related technologies
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Good understanding of networks
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Experience in working in accordance with service level agreements
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Understanding of Sage Line 50, Sage Act, Kayako Support Suite, Plesk, Mod-X, web design an advantage
You will have the following personal attributes:
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Good team player
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Self motivated
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Excellent interpersonal and customer care skills
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Good communication skills both written and verbal
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Ability to keep accurate records
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A solution-finder
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An ability to think logically
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An attention to detail
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GCSE and A-level or equivalent qualifications, IT specific qualifications desirable
You will be responsible for logging calls, providing fault diagnosis and correction, password resets, setting up new user accounts, booking onsite engineer visits, setting up workstations, maintaining and updating the internal and customer facing knowledge base and also generating and sending out IT related mail shots.
You will also be required to provide general administration duties including filing, diary management, quoting and procurement including raising purchase orders and purchase requests. The role will involve working closely with 2nd line support.
This role will be working within a fast paced and busy environment so you will have strong workload management and organisational skills and you must be able to work well as part of a small team.
Netcom Technologies is a Sheffield based, outsourced IT support company servicing businesses who require IT service and support but don’t want the hassle of employing their own in house IT support personnel. Netcom has a close and friendly yet at all times professional relationship with their clients which is reflected in its staff base.
If you’re driven, flexible and enjoy working in a busy IT environment, think you fit the bill, can provide excellent references and would like to join an established, small yet expanding IT Support Company please send your CV and cover to jobs@netcom.uk.net.
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IT & Telecoms Account Manager - This position has now been filled.
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Type:
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Permanent
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Salary:
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This position has now been filled.
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Industry:
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IT / Sales
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Location:
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Sheffield, South Yorkshire
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This challenging role is open to people that have extensive experience in I.T. and Telecoms Account Management.
The core duties will include:
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Managing business clients' IT and telecoms requirements
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Developing and managing joint IT & Telecoms strategies
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Liaising with and demonstrating leading manufacturer technologies including Microsoft, HP, Citrix and Siemens products
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Providing consultancy lead services including project work and support services
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Developing and maintaining a strong client base
This role would suit someone with the drive and determination to succeed in this field but should also possess an honest approach to client management based on integrity