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It's been an interesting day. It's not every day you have a film crew at your office and in your data centre. This is all in preparation for our new website which should be launched at the end of April all things being well. The new site is timed to coincide with the introduction of our new ticketing and server/network monitoring system which is to replace our current ticketing and monitoring systems. Our clients will be able to benefit from seeing the status of every part of their network in real time through the same portal as they will be able to download their invoices and see the progress of their orders. We're even including a project management portal which will improve the way we work with our client's other suppliers to deliver projects, in budget and on time.

Thanks to the guys over at Droog Media in Manchester (http://www.droogmedia.co.uk/) for coming over to film the promo for us, they did a stearling job and we're looking forward to seeing the final edit. Watch out for the promotional movie, coming soon and also thanks in advance to the clients who ive collared to give testimonials.

Mark


Posted on 04 April 2013.

We like to ensure that our cabinets are nice and tidy. Its always interesting when we get a new client to see how other companies treat the parts of IT that the clients dont see. You might say we're ovely obsessive, you might say we like things just so, either way its nice to be tidy.

  

Data cabinet

 

This image, taken from a US cable co's website would be our idea of a nighmare!

 

Nighmate Data cabinet

 

I dont envy the engineer who got the task of tidying that one!

 

Netcom Technologies provide IT support in Sheffield and beyond. We pride ourselves on our obsessive dedication to customer service.

 


Posted on 08 March 2013.

How to show your Outlook calendar on your desktop....

 

Heres a quick widget if you've ever wondered 'how do i show my outlook calendar as a desktop background'? This one allows you to show your outlook calendar in different views and fades into the background allowing you to overlay windows on top. Its the perfect app if you have a 2nd monitor and want to increase productivity by always having you task and calendar list on view.

 

To download, go to http://www.outlookonthedesktop.com/ 

 

The software is shareware which means that its free to download but the author asks for a donation if you find it usefull. The outlook on your desktop app is not supplied by Netcom but as always were here to help so if you have any questions or queries about this or any other it suppot related topic please feel free to get in touch.


Posted on 01 November 2012.

Here's an exert from an email recieved after we moved the IT systems for one of our London based clients from their old office to their nice shiney new offices. For more reasons why you should call Netcom IT support please see our testimonials page at

 

Hi Mark

Just wanted to say thanks for all the hard work you guys have put in this weekend. I’ve moved offices a few times at previous companies and this is the first time I’ve moved and everyone has managed to get on line straight away!

Simon has been doing a cracking job yesterday & today too so thanks so much!

Sarah

 

Sarah Trumble

Client Services Director

 

In case your interested, heres a few work snaps taken during this install...

 A nice shiney new HP Proliant ML350 next to the old box its replacing. We've virtualised a Windows 2008 R2 to allow for hardware independance and sat the installation on a set of 8x fast drives configured at RAID10. 32GB RAM rounds off nicely and ensures our clients new server lives up to expectations.

 

Data cabinet installation Quad layer 3 Gb switching with teamed network interfaces from the ML350 providing VLAN and network segragation for multiple office networks.

 

server room during the install The server room during the install, we didnt get a photo after the install but suffice to say, its a lot cleaner and fuller now.

 

stacked APC UPS Enough UPS battery backup to power a small town for a week, to ensure that the servers will run for ever!!!!

 

layer 3 switching An attempt to be arty, heres, one of the switches, you cant see the AVAYA IP office phone system or the Juniper firewall, but, they are there!! Maybe techies should stick to techincal and not art, that said, were always proud of our data cabinets.

 


Posted on 19 June 2012.

How to Calculate The Size of a Server Room Air Conditioner

 
As IT professionals we frequently find ourselves needing to cross over the IT boundaries and explore other disciplines, one such time is when refitting and setting up server rooms. Heres a quick guide to show you how we work out your requirements for an air conditioning unit for your Server Room or Data Centre.
 
In theory it’s easy to calculate the size of the air con unit needed for your server room, you add together all heat sources and install an air con unit that can remove that much. In practice it’s rather more complicated. This guide doesnt go into every detail of possible heat sources, it should be used to give you an idea of the amount of cooling you might need.
 
Fire regulations often require that server rooms have levels of insulation far above that of a normal office. Providing sufficient cooling is essential to ensure reliable running of servers, routers, switches and other critical equipment. Failure of the air conditioning can have serious consequences for the equipment itself and for your company. Early warning of problems and spare capacity in the cooling system are both highly desirable.
 

Calculating Heat Load

The amount of heat generated is known as the heat gain or heat load. Heat is measured in either British Thermal Units (BTU) or Kilowatts (KW). 1KW is equivalent to 3412BTUs.
 
The heat load depends on a number of factors, by taking into account those that apply in your circumstances and adding them together a reasonably accurate measure of the total heat can be calculated.

Factors include:
  • The floor area of the room
  • The size and position of windows, and whether they have blinds or shades
  • The number of room occupants (if any)
  • The heat generated by equipment
  • The heat generated by lighting
 
Floor Area of Room
 
The amount of cooling required depends on the area of the room. To calculate the area in square metres:
 
Room Area BTU = Length (m) x Width (m) x 337
 
Window Size and Position
 
If, as is quite common, your Server Room has no windows, you can ignore this part of the calculation. If, however there are windows you need to take the size and orientation into account.
 
South Window BTU = South Facing window Length (m) x Width (m) x 870
North Window BTU = North Facing windows Length (m) x Width (m) x 165
 
If there are no blinds on the windows multiply the result(s) by 1.5. Obviously if you are in the Southern Hemisphere you would swap the conversion factors as the heat on North facing windows is then greatest.  Add together all the BTUs for the windows.
 
Windows BTU = South Window(s) BTU + North Window(s) BTU
 
Occupants
 
Purpose built Server Rooms don’t normally have people working in them, but if people do regularly work in your Server Room you will have to take that into account. The heat output is around 400 BTU per person.
 
Total Occupant BTU = Number of occupants x 400
 
Equipment
 
Clearly most heat in a Server Room is generated by the equipment. This is trickier to calculate that you might think. The wattage on equipment is the maximum power consumption rating, the actual power consumed may be less. However it is probably safer to overestimate the wattage than underestimate it.
 
Add together all the wattages for Servers, Switches, Routers and multiply by 3.5.
 
Equipment BTU = Total wattage for all equipment x 3.5
 
Lighting
 
Take the total wattage of the lighting and multiply by 4.25.
 
Lighting BTU = Total wattage for all lighting x 4.25
 
Total Cooling Required
 
Add all the BTUs together.
 
Total Heat Load = Room Area BTU + Windows BTU + Total Occupant BTU + Equipment BTU + Lighting BTU
 
This is the amount of cooling required so you need one or more air conditioning units to handle that amount of heat.
 
So what size of unit do I need?
 
Small air conditioning units have a cooling capacity of between 5000 and 11000 BTUs. Small units may fit in windows, venting to the outside world.
Larger units may be rated in tons of cooling. 1 ton of cooling is equivalent to 12 thousand BTUs.
 
Ever thought of using free cooling?
 
If your reading this from the UK you'll know that theres a large time of year when our weather is less than hot. The use of ambient air circulation at times of the year where the outside temperature is low enough to cool your equipment will save you money. Ambient air cooling isn't a replacement for air conditioning and thermastatically controlled cooling but can provide a money saving break from the air con at relevant times of the year.
 
Disclaimer: This calculation is intended as a rough guide only. Complete accuracy cannot be guaranteed. Before you decide on an air conditioning unit you should commission an audit from a suitably qualified air conditioning equipment specialist or installer.


As always, we're here to help so if you have any questions or queries please do not hesitate to contact us at sales@netcom.uk.net or on 08712300417. We are not air con specialists and regret that we are unable to offer free air con BTU calculations. We are full qualified and certified Microsoft installation engineers and can help with your server and networking equipment requirements.

 
Thanks to dlaverty for the article.
 

Posted on 11 January 2012.

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Netcom specialise in IT managed support services and this comprehensive approach means we handle everything from the supply and support of PCs and servers to broadband and multisite branch office connectivity, telephone systems, hosted email and much more. Whatever your business, whatever your needs, Netcom takes the headache out of IT.